Over the past ten years we have listened to tens of thousands of employees about their experience at work. What makes a good day or a bad day, how that impacts their ability to do their work, and the improvements they would make. But current surveys don’t ask about many of these things so, out of frustration, we designed and validated a new approach. With April’s survey you can understand what’s really creating or destroying engagement in your organisation. We’ve also heard from thousands of consumers, patients, students – the people you serve – about about what’s important to their experience.
Healthcare organisations in particular benefit from our extensive insight into their employee and patient experience, and the links between them.
Evidence shows employee experience drives consumer experience. April uniquely offers a survey approach that maps the links between staff and consumer experience, across five domains of positive psychology, and the staff and consumer emotions that drive employee engagement, experience, and in healthcare - patient recovery, in education – learning, and in business – consumer loyalty.
April partners with Qualtrics the world-leading insight platform, for delivery of the survey and real-time reporting, offering:
Clearly presented visual information makes it quick to understand survey results. Real-time word clouds, and clustered free-text, enable you to explore the reasons behind the scores.
Powerful pre-configured statistical analysis, enables you to identify actions that will have most impact on people’s experience, to act on first.
All of our reports for engagement, experience and emotions can be dynamically reconfigured for services, roles or any other demographic data you choose to include in the survey. In a single click.
Currently six DHBs are taking advantage of the improvements in employee engagement that can be driven using April’s engagement2experience question set. In August 2018 we published a comparative report for these six DHBs. This report will continue to be refreshed as further DHBs choose to benefit from this approach.
Our pricing options range from online dashboards for managers to view their team’s results in real time, to clear, highly visual PDF reports and management presentations. Add in April’s action-guide for managers, it’s easy to see how April e2e is already driving significant, rapid improvement for healthcare organisations around the world.
Attract, select and interview people who fit your culture Online values screener quiz. Set expectations and test for values.
Teach everyone HOW to speak up with April’s BUILD approach. Interactive eLearning with 12 video scenarios Training modules fit into your development.
A fresh approach to discuss, de-escalate and move past poor behaviours. Co-create tools, guides and resources based on global best practice.
Map impact of your people's experience on consumers or patients. Interactive dashboards and real-time statistical and textual analysis.
Attract, select and interview people who fit your culture Online values screener quiz. Set expectations and test for values.Find out more
Teach everyone HOW to speak up with April’s BUILD approach. Interactive eLearning with 12 video scenarios Training modules fit into your development.Find out more
A fresh approach to discuss, de-escalate and move past poor behaviours. Co-create tools, guides and resources based on global best practice.Find out more
Map impact of your people's experience on consumers or patients. Interactive dashboards and real-time statistical and textual analysis.Find out more
To find out more about our end-to-end culture transformations, contact Tim Keogh at Tim.Keogh@aprilstrategy.com